Privacy Policy

At GoodLives, we are committed to maintaining the privacy and integrity of your personal information. By using our platform, you agree to the terms outlined in this Privacy Policy.

Consent

By using the platform, providing us with your personal information, utilizing the features of the platform, or making payments to GoodLives, you consent to the collection, storage, processing, disclosure, and transfer of your personal information as outlined in this Privacy Policy.

If you do not agree with this Privacy Policy, please refrain from using the platform or its services.

You acknowledge that:

  • You provide your personal information voluntarily, either directly to GoodLives, through a third party, or via your organization.

  • You have the right to withdraw your consent at any time by notifying us in writing at goodlives.in@gmail.com. If your information was shared by a third party or your organization, you must also inform them in writing of your withdrawal of consent. They will then notify us to take the appropriate action.

Please note that withdrawing consent may limit our ability to fulfill certain services and could restrict your use of the platform.

Personal Information

Personal Information includes any data that can identify you as an individual. This may include, but is not limited to, your name, contact details, payment information, and health-related data. GoodLives may access health-related data from your device with your explicit consent to provide personalized analytics and insights to enhance your well-being.

All personal data is securely encrypted and retained on our servers until you delete your account. Upon account deletion, all your data is permanently erased. GoodLives employs industry-standard encryption protocols to ensure data security.

If you choose not to provide your personal information or withdraw consent, we may be unable to deliver certain features or services.

Use of Personal Information

Your personal information will primarily be used for the following purposes:

  • Scheduling and managing appointments, including reminders and follow-ups.

  • Providing information, products, services, and newsletters.

  • Personalizing your experience on the platform.

  • Understanding user needs and interests.

  • Conducting statistical research (in an anonymous, non-identifiable way).

  • Detecting and preventing fraud, errors, and other criminal activities.

  • Complying with legal requirements.

  • Improving platform performance and responding to customer service requests.

Wellness professionals may use your personal information to make better assessments and offer suitable counseling services. Your personal information will not be shared with other professionals without your consent.

Health Data

GoodLives may access health-related data from your device only with your explicit consent. This data is used to provide:

  • Analytics to help you better understand your well-being.

  • Personalized insights and recommendations to improve your experience.

Health data is processed in compliance with applicable laws and best practices, ensuring it is handled securely and responsibly. This data is not shared with any third party without your explicit consent, except as required by law.

Confidentiality

GoodLives and its therapists are committed to maintaining the confidentiality of all information disclosed during consultations. Your information is not shared with anyone outside GoodLives, including your organization, except in the following cases:

  1. If there is a significant or imminent risk of harm to yourself, others, or the public.

  2. If disclosure is required by law.

  3. If you file a private healthcare claim that requires information disclosure to the insurer.

Otherwise, your personal information will only be shared with your explicit consent, either orally or via email/letter.

GoodLives takes data security seriously and protects against unauthorized access or breaches. If you access GoodLives through a third-party platform, you indemnify GoodLives against any data breaches caused by acts or omissions of the third party.

Public Information

Only the information you voluntarily disclose for public posting on the GoodLives website or its social media accounts will be publicly visible. Once shared, this information may be reposted, shared by others, or used by GoodLives for analysis, research, or studies.

Sensitive personal information is not shared without prior consent, except as required by law.

Data Retention and Deletion Policy

GoodLives retains your personal information as long as your account is active or as required to provide services. Upon account deletion, all personal data, including sensitive information, is permanently erased. Users can request account deletion or data removal by contacting us at goodlives.in@gmail.com.

Policy Updates

GoodLives may amend this Privacy Policy periodically to reflect changes in practices or legal requirements. Any changes will adhere to the principles outlined in the version of the Privacy Policy under which your information was originally collected.